Comms Consult is an independent Business Telecoms consultancy. We specialise in providing the best advice to our customers and potential customers.

We specialise in Call Centre solutions both inbound and outbound. The majority of our work is done using a predictive dialler and automated dialler which would normally work in conjunction with a business telephone system.

A Call Centre would either want to use a predictive dialler if a call campaign was being used to sell to the consumer market and an automated dialler in a business to business sales environment.

Call tracking numbers are also a big part of our Call Centre solution as this allows the call centre owner to know exactly where all the inbound calls are coming from.

Predictive Diallers Doubling in Popularity amongst Call Centres
Bolton-based independent telecoms company, Comms Consult, is reporting a 50% increase in enquiries for its Predictive Dialler services from call centres looking to treble their staff’s talk time and increase profitability.   As call centres continue to seek cost-efficiencies in line with tightening budgets, Predictive Diallers are becoming increasingly popular – allowing companies to increase productivity and efficiency without additional cost outlay such as recruitment, training and salaries.   Traditionally, manual-led call centres would e ...more