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Call logging is particularly useful to examine each employee’s actual number of calls and overall quality of service. Senior members of staff and management can determine how productive or effective each employee is. This allows problems, such as missed targets, to be highlighted and addressed as they arise. Letting issues go unnoticed are a thing of the past.
Call logging solutions can benefit a variety of departments within a business. For example, a sales and marketing department might use the resulting data to set employee targets for time to answer calls, number of calls being made, time spent talking to customers, or number of missed calls. A customer service department might use the data to set targets for length of time an incoming call is left waiting or for duration of calls. Almost any department can find a way to use the data to monitor the performance of its staff members.
Businesses can also use call logging data simply to determine how staff and resources can be utilised most effectively. For example, call logging may highlight busy periods during which calls are missed or left waiting for long periods of time due to the unavailability of free agents. Using this information, management might choose to reallocate staff from a quiet period to the busy period, thus making the most of available resources.
Whatever business size or industry, Comms Consult can provide a solution to assist with the day to day monitoring of all calls and employee performance. We can help your business to gain more control and insight into how and where changes need to be made, and the overall effectiveness of your staff in customer management.
we offer some fantastic bolt on phone services giving you insight, control and the ability to improve efficiency
I contacted Geoff through his website. He came and talked through our technical needs and specification and we discussed where the current system failed and where any potential solution could assist with using technology and
Geoff and Comms Consult were recommended to me by one of their existing customers as I had a very tricky multi-site telephony installation requirement. I was using a Multi-node Cisco CM system with around 600
We were recommended to Geoff at Comms Consult by one of his existing customers in the office next door to ours. We are located in a managed office complex and were moving to a larger