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Call us now on 01204 306357 and speak to one of our telecommunications specialists, for advice on business phone systems, business broadband and business phone lines.

Call Recording Systems

The ability to monitor calls made to the public and customers may be vital or just good business sense. Ensure compliance with legislation, improve staff training, monitor quality control, or resolve possible disputes – by using call recording.

call recording

Record, Monitor & Evaluate Calls

with call recording solutions

Your business will be able to monitor and evaluate all calls and recordings with an effective call recording solution. Instantly listen to a call recording and produce reports relating to calls made. Call recording allows senior members of staff to monitor all calls being handled. This gives the ability to intervene and effectively deal with mistakes or problems arising, whether they relate to marketing calls, sales calls, order handling, complaints handling, or any other type of call.

recording a call

Streamline Staff Training

to focus training spend

Call recordings give senior members of staff access to and a better understanding of the interaction between the company’s employees and its clients and customers, or the public in general. The process itself highlights where mistakes are being made, which can in turn be a great help in streamlining the staff training process.

Whether your business requires recorded calls to assist in staff training, to prove compliance, or to resolve disputes, Comms Consult ensures that you can retrieve your recordings weeks, months, or even years after they have been made.

fca complicance

Adhere to FCA Compliance

with secure, encrypted call recording

Due to recent law changes the financial conduct authority (FCA) now require all Financial Service Companies to use a secure, encrypted call recording service for all their phone calls. Failure to comply with these call recording regulations will mean you’re company will be breaking the law.

Get in touch to find out how little this could cost you, by calling 01204 306357

Call 01204 306357

Speak to a member of our friendly team to find out more about our call recording systems

Phone System Bolt-ons

we offer some fantastic bolt on phone services giving you insight, control and the ability to improve efficiency

Call Logging

Collect detailed reports gaining valuable insight into your business including data on length of call to waiting time, or calls made per agent.

Call Recording

Ensure compliance with legislation, improve staff training, monitor quality control, or resolve possible disputes – by using call recording.

Tracking Numbers

Comms Consult provides call tracking numbers, a unique marketing optimization tool to help your business manage marketing campaigns.

Request A Callback

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Case Studies

See what other people say about our service and our commitment to customer satisfaction

I contacted Geoff through his website. He came and talked through our technical needs and specification and we discussed where the current system failed and where any potential solution could assist with using technology and

Bott & Co.

Bott & Co.

Denis WakefieldBott & Co

Geoff and Comms Consult were recommended to me by one of their existing customers as I had a very tricky multi-site telephony installation requirement. I was using a Multi-node Cisco CM system with around 600

MTA Solicitors

MTA Solicitors

Mark GambrellMTA Solicitors

We were recommended to Geoff at Comms Consult by one of his existing customers in the office next door to ours. We are located in a managed office complex and were moving to a larger

Multi Trades Recruitment Ltd

Multi Trades Recruitment Ltd

Adam PalinMulti Trades Recruitment Ltd

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Contact Us Online

Find out more about this product before you buy. Talk with a telecomms specialist.

Call Us

Call 01204 306357 & talk to one of our business phone system specialists to get answers to all your questions!