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Predictive Dialler software dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment. This frees up your agents to focus entirely on customer interface rather than the time-consuming process of dialling one call at a time. If your business currently uses one agent to one call, then a predictive dialler will significantly increase staff productivity and utilization.
Progressive Dialler software also dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment. However, a progressive dialler only dials one number at a time and doesn’t begin calling a new number until an agent becomes free. The short wait between a completed call and a new call gives the agent a bit of time to complete any necessary post-call administration. A progressive dialler is best suited to clients running business to business campaigns or those using a list of numbers that have a high probability of being answered.
I contacted Geoff through his website. He came and talked through our technical needs and specification and we discussed where the current system failed and where any potential solution could assist with using technology and
Geoff and Comms Consult were recommended to me by one of their existing customers as I had a very tricky multi-site telephony installation requirement. I was using a Multi-node Cisco CM system with around 600
We were recommended to Geoff at Comms Consult by one of his existing customers in the office next door to ours. We are located in a managed office complex and were moving to a larger