Contact Us

Call us now on 01204 306357 and speak to one of our telecommunications specialists, for advice on business phone systems, business broadband and business phone lines.

Predictive Dialler Systems

Dialler systems can provide considerable savings in both time and money when a business is making a significant number of outbound calls. whether your business operates its own call centre, or simply uses calling as a tool for generating more sales, comms consult has the solution for you. we work closely with our clients to provide them with an optimum dialler solution that best suits their needs. if we determine that a dialler is not what is needed, we can advise on a suitable technology and software.

predictive dialler

Predictive Dialler

for business to business outbound calls

Predictive Dialler software dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment. This frees up your agents to focus entirely on customer interface rather than the time-consuming process of dialling one call at a time. If your business currently uses one agent to one call, then a predictive dialler will significantly increase staff productivity and utilization.

Improve Call Centre Efficiency

with a predictive dialler system

Predictive diallers streamlinethe call process, thus improving efficiency and reducing time wasted. In all likelihood, only 1 in 3 calls made are answered by the customer or client. This means that two-thirds of an agent’s time is potentially wasted. A predictive dialler, which can dial three numbers at once, eliminates this problem by abandoning unanswered calls and forwarding only the productive calls to your agents.

progressive dialler

Reduce Time Wasted

and improve productivity at your call centre

Predictive diallers use behavioural averages to determine how soon to dial a new set of numbers after a call has been passed on to an agent. On average, it takes a person 10 seconds to answer a call and 90 seconds to have a full conversation. Using these figures, a predictive dialler will begin calling a new set of numbers after an agent has been on an active call for 80 seconds. The result is that a minimal amount of time is wasted between calls as an agent is likely to be passed a new call within seconds of terminating an old one.

Adhere to Regulations

with an intelligent dialler system

There are strict regulations surrounding the use of predictive diallers and Comms Consult works with our clients to ensure that these are adhered to. When using a predictive dialler, only 3% of answered calls are permitted to be abandoned. An abandoned call is defined as any call not taken by an agent within two seconds of the person’s greeting, after which time a recorded message plays and the call is disconnected. We design our systems so that once the limit of abandoned calls has been reached, the dialler will switch into progressive mode.

predictive dialler

Call Us Today

Speak to a member of our friendly team on 01204 306357 today

Dialler Systems

Here are the other dialler systems we offer for your call centre solutions

Predictive Dialler System

Predictive Dialler Systems

Predictive Dialler Systems can provide considerable savings in both time and money when a business is making a significant number of outbound calls.

Progressive Dialler System

Progressive Dialler Systems

Progressive Dialler software dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment.

Request A Callback

Speak to a member of our friendly team and get a quote today

Case Studies

See what other people say about our service and our commitment to customer satisfaction

I contacted Geoff through his website. He came and talked through our technical needs and specification and we discussed where the current system failed and where any potential solution could assist with using technology and

Bott & Co.

Bott & Co.

Denis WakefieldBott & Co

Geoff and Comms Consult were recommended to me by one of their existing customers as I had a very tricky multi-site telephony installation requirement. I was using a Multi-node Cisco CM system with around 600

MTA Solicitors

MTA Solicitors

Mark GambrellMTA Solicitors

We were recommended to Geoff at Comms Consult by one of his existing customers in the office next door to ours. We are located in a managed office complex and were moving to a larger

Multi Trades Recruitment Ltd

Multi Trades Recruitment Ltd

Adam PalinMulti Trades Recruitment Ltd

Sales Rep

Connect with one of our friendly representatives to find out how you can start earning money as a sales rep

Contact Us Online

Find out more about this product before you buy. Talk with a telecomms specialist.

Call Us

Call 01204 306357 & talk to one of our business phone system specialists to get answers to all your questions!