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Progressive Dialler software also dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment. However, a progressive dialler only dials one number at a time and doesn’t begin calling a new number until an agent becomes free. The short wait between a completed call and a new call gives the agent a bit of time to complete any necessary post-call administration. A progressive dialler is best suited to clients running business to business campaigns or those using a list of numbers that have a high probability of being answered.
A progressive dialler can eliminate many of the problems associated with manual dialling. Firstly, it stops agents wasting time between calls by limiting the amount of time available to them. Secondly, it does away with the need for agents to spend time managing their call lists, thus freeing them up to focus on actually talking to clients and customers. Thirdly, it removes any agent prejudice, meaning that all numbers on a list will be called regardless of whether or not an agent might have negative feelings towards a particular company or person. In all, a progressive dialler makes for a happier, more productive agent staff as their job becomes less focused on the mechanics of dialling and more focused on customer and client interaction.
In a manual based outbound call centre, the average productive time is between 15 to 20 minutes of talk time per hour. By implementing a progressive dialler solution, it is possible to double this figure to around 30 to 40 minutes per hour simply by increasing the number of calls being made and reducing the potential for wasted time. This 50% increase in productive call time translates into the potential for a similar increase in profit, without requiring an additional investment in staff.
To help with the management of call campaigns and staff, Comms Consult is offers an extensive reporting system. Historical reports can be supplied on a variety of factors including campaign activity, call outcomes and user productivity. The range of information available can be exported for use in other applications to help you get the most out of your outbound dialling business.
At Comms Consult, we offer four types of progressive dialler. Whether you are looking for the least expensive, most efficient, or easiest to use, we will work extensively with you to ensure that the automated dialler system that we propose best matches your requirements.
Predictive Dialler Systems can provide considerable savings in both time and money when a business is making a significant number of outbound calls.
Progressive Dialler software dials through a pre-defined list of numbers and connects any answered calls to a free agent in a call centre environment.
I contacted Geoff through his website. He came and talked through our technical needs and specification and we discussed where the current system failed and where any potential solution could assist with using technology and
Geoff and Comms Consult were recommended to me by one of their existing customers as I had a very tricky multi-site telephony installation requirement. I was using a Multi-node Cisco CM system with around 600
We were recommended to Geoff at Comms Consult by one of his existing customers in the office next door to ours. We are located in a managed office complex and were moving to a larger